We do everything possible to get things right but if there is something we need to improve, please tell us. We’ll learn from it and put it right. Speak to a member of staff at the time so they can put things right as soon as possible.
If you need to raise a concern or make a formal complaint, rest assured that we will take things very seriously. We will deal with your complaint professionally. We also regularly review all feedback to continuously improve your experience with us.