About us

The role

Key responsibilities

• 1. Patient Journey Coordination

  • Manage all aspects of the patient pathway, including outpatient consultations, pre-assessments, diagnostic appointments, procedures, and follow-ups.
  • Act as a liaison between patients, consultants, clinical teams, and administration to ensure continuity and coordination of care.
  • Provide clear and accurate information to patients and clients regarding their appointments, procedures, costs, and expected timelines.
  • Monitor the progress of patient pathways and proactively resolve any delays or issues.
  • Ensure an excellent patient experience during their time with Prema. (ie checking they’re ok, keeping the waiting area clean and tidy etc)

  2. Booking Management

  • Book outpatient clinics, diagnostic tests, and theatre lists in line with consultant and practitioner availability and clinical protocols e.g. blood tests, allergy screening, aesthetic treatments, ophthalmic surgery.
  • Schedule appointments using the electronic patient management system and other software packages e.g. Carebit.
  • Ensure that all appointments are confirmed and that patients receive timely reminders and instructions.
  • Prepare theatre paperwork, including preassessment questionnaires, care pathways and consent forms.
  • Preparation and sending of blood tests and processing results.

    3. Communication and Customer Service

  • Respond promptly and professionally to telephone, email, and face-to- face queries.
  • Provide empathetic, reassuring, and clear communication to patients throughout their care journey.
  • Coordinate effectively with consultants and clinical teams to communicate pathway updates and logistical changes.
  • Handle patient feedback and complaints in line with practice protocols, escalating as necessary.

    4. Administration and Finance Support

  • Liaise with patients, if required, to confirm patient authorisation codes and billing details.
  • Monitor outstanding payments and chase them when required
  • Update pricing information across internal systems and ensure the

    accuracy of billing

  • Support the management of membership invoicing and recurring

    payments

  • Support the management of stock for medical and non-medical supplies

    ordering, including eye drops, intraocular lenses, Botox, hydrafacial products

  • Order and arrange medication to be sent directly to the patient where appropriate

    Other tasks

    • Preparation and maintenance of clinic rooms, e.g. ensuing that the clinic rooms are free of clutter and set out with the right equipment according to the clinicians needs.
    • Contribute to audits and service improvement initiatives
    • Support the development of workflows for new clinical services
    • Support the development of new patient information leaflets and service

      documentation

    • Support the development of CPD events, including agenda, registration,

      documentation and certification

    • Support the delivery of ophthalmic diagnostic scans, including OCT, visual

      field tests, and biometry when appropriate.

About you

• 0. Essential
     • Experience working in a healthcare administration or booking role (NHS or private sector).
     • Excellent organisational and multitasking skills.
     • High level of accuracy and attention to detail.
     • Strong verbal and written communication skills.
     • Proficient in Microsoft Office and Carebit systems.
     • Ability to maintain confidentiality and demonstrate discretion.

       Desirable

  1. • Knowledge of ophthalmology or surgical pathways (or other relevant specialities).
     • Experience with electronic booking and EMR systems (e.g., Carebit, etc.).
     • Previous experience working in private healthcare or with insured

       patients.

How to apply

Please submit your CV and a brief covering statement outlining your suitability.

• Location: Prema, Portsmouth
• Job type: Permanent
• Hours: 37.5 per week
• Reports to: Kelly Tice
• Application deadline: 29/05/2026
• Job reference: LVBC01